General terms and conditions
CANCELLATION POLICY
In the box below, you will find the amount of the fees charged in the event of cancellation.
A link allowing you to cancel your reservation will appear on your confirmation e-mail. You can also cancel a reservation online by returning to the “Online Reservation” page at any time and clicking on the “Cancel Reservation” link. Then follow the instructions on your screen.
If your reservation includes a booking fee, please note that this is non-refundable.
It is advisable to cancel as soon as possible once the cause for cancellation has occurred.
Cancellation fees
In the event of cancellation, if you have paid all or part of the booking online, this amount will be refunded after deduction of the cancellation charges defined below.
Level of cancellation charges by type for this date :
Free cancellation if cancelled up to 31 days prior to arrival. If cancelled 30 days prior to arrival, 25% of the reservation is charged. If cancelled 20 days before arrival, 50% of the reservation is charged. If cancelled 7 days prior to arrival, 75% of the reservation is charged. If cancelled 3 days prior to arrival, 90% of the reservation will be charged. In case of no-show, 100% of the reservation will be charged. Promotional offers are not eligible for any refund.
There is no right of withdrawal for leisure services on a specific date.
TAXES
Prices include VAT. Tourist tax, governmental or local taxes may be charged in addition.
TIME OF ARRIVAL / TIME OF DEPARTURE
You are kindly requested to arrive at our reception/apartment at the time indicated below.
On the day of your departure, you must vacate your room/apartment by the time indicated below. Failure to meet this deadline may result in an additional night being charged.
It is recommended that you use the “Comments or Additional Information” box on the reservation form to advise of your estimated arrival time, especially if it is late.
Arrival time from : 14h00
Latest check-out time: 11:00 am
PAYMENT AND BOOKING CONFIRMATION
In the box below, you will find the financial commitment required to validate and guarantee your reservation.
Payments must be made with one of the cards below, through our secure web pages. Your credit card details will be encrypted with up to 128 bit SSL (Secured Socket Layer). Your credit card details can never pass through the internet without being encrypted.
Visa
Eurocard / Mastercard
American Express
Diner’s Club
JCB
Your account will be debited in the currency indicated in the box below.
List of 3-letter abbreviations of billing currencies used (in alphabetical order) :
AUD Australian Dollar
CAD Canadian dollar
CHF Swiss franc
EUR Euro
GBP Pound Sterling
JPY Yen
USD US Dollar
Any extras (bar, telephone, etc.) not explicitly included in the price list are payable directly on site.
PAYMENT AND BILLING CURRENCY
30% of the total amount, excluding extras, is debited at the time of booking.
Your account will be debited in EUR.
